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The call forward/no answer time for sending transferred calls to voicemail is found in Program 24-02-03: Transfer System Options / Delayed Call Forward Time

This value controls how long a DID call will ring the destination programmed in 22-11-02 before overflowing to 22-11-05, and then how long it will ring 22-11-05 before overflowing to 22-11-06.

Both our default and NEC’s default value is 20 seconds.

Sending Calls from DIDs to Voicemail (for SIP trunks or a PRI)įor SIP trunks or a PRI, when DID routing is used, the timer is found in Program 22-01-07: Incoming Call System Options / DID IRG No Answer Time

This value controls how long the lines ring at the destination programmed in 22-05 before overflowing to the destination in 22-08.

Our systems ship with a default value of 20 seconds.

NEC’s default value is 0, which means never or disabled.

The timer for sending incoming calls on POTS lines to the Auto Attendant on a delay is found in Program 22-01-04: Incoming Call System Options / Normal DIL Incoming Call No Answer Time Support Plans Sending Calls from POTS (CO) Lines to Voicemail